Returns & Exchanges
Due to the perishable nature of our artisanal sweets and baked goods, SugarHi Boca cannot accept returns once a product has left our facility. If your order arrives damaged or incorrect, please contact us within 24 hours of receipt so we can make it right.
Inspect Your Sweets
Immediately upon delivery, please inspect your packaging and treats for any signs of damage or discrepancies from your order.
Document the Issue
If there is a problem, take clear photos of the damaged product and the shipping label to help us process your claim quickly.
Contact Our Team
Email our customer support at hello@sugarhiboca.com with your order number and the documentation within 24 hours of delivery.
Resolution Process
Our team will review your request and, if eligible, issue a replacement or store credit to ensure your SugarHi experience is nothing short of sweet.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing